Disclaimer
Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. MOTHER HERB reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if MOTHER HERBS believes that customer conduct violates applicable law or is harmful to the interests of MOTHER HERBS.
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CAUTIONS ABOUT PRODUCTS WHICH MAY BE SOLD AND INFORMATION ON THE SITE
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Recommendations, products, and information provided on this site are not intended as a substitute for standard medical care. The products and information provided here are not medical products and are not medical advice, and we make no medical claims. Unless otherwise stated in the product literature itself, the products and the claims made about specific products on or through this site have not been evaluated by the United States Food and Drug Administration and are not approved to diagnose, treat, cure or prevent any medical condition and/or disease. If you have a medical condition or disease, please talk to your doctor prior to following any regimen based on information on this site and/or using any product sold through this site.
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Do not self-diagnose. Proper medical care is critical to good health. If you have a health concern or self-diagnosed sign or symptom, please consult a physician, or a health care specialist as soon as possible. To the extent there may be any product ratings and/or comments concerning products by previous or current customers or others on this site, such ratings and/or comments are not intended as a substitute for appropriate medical care or advice. Please talk to your doctor prior to following any regimen based on information on this site and/or using any product sold through this site.
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Make your physician aware of all the nutritional supplements or herbal products you are currently taking to avoid any negative interactions with any drugs you are taking. If you are currently taking a prescription medication, you absolutely must work with your doctor before discontinuing any drug or altering any drug regimen and/or medical treatment.
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These statements apply to this website and all websites hosted or co-hosted by MOTHER HERBS LLC.
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DOMESTIC SHIPPING
ALL MOTHER HERBS PRODUCTS | Allow 2-4 business days to receive tracking information - email titled " Your Order Has Shipped. If it will be more than 4 days, we will contact you via email. | Allow 5 -7 business days for delivery of your order placed in the US ( unless the order is placed during a holiday. We will contact you if the turn around time is longer than expected for any reason. All orders are FINAL.
We can not alter your order once you have placed it. You will need to make an additional order if you neglected to add an item you wished to purchase after the order has been placed. You are responsible for tracking your package once you receive your "Your Order Has Shipped" email. MOTHER HERBS LLC and its warehouse is not equipped to make changes to your address delivery information once your order has been placed. You can contact the mail carrier while your package is enroute to make any address delivery changes.
Allow us 24-48 hours to respond to your emailed inquiries during the weekdays. We do not respond to emails on Saturdays and Sundays.MOTHER HERBS and its owners do not respond to Facebook, Instagram, or Twitter direct messages. Please email us at customersupport@motherherbstt.com for order inquiries.
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RETURN POLICY
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MOTHER HERBS WILDCRAFTED HERBS, SEAMOSS AND SUPPLEMENTS.
Are considered a food item and can’t be returned once shipped. If you find an issue with your product, please email us with your invoice number and a picture of the product that is of issue. If we have mailed you what you ordered, we will not take back an item once it has been shipped & delivered to you.
Any returns not due to our error are subject to a 20% restocking fee.
Any items returned without prior authorization will be considered a donation and shall be equally distributed to less fortunate customers.
Return shipping costs are the customers responsibility.
If you have any questions concerning your invoice or a product that you have purchased from us, or need to make special arrangements, contact us at customersupport@motherherbstt.com or call us at 929-256-5893
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Privacy Statement
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MOTHER HERBS LLC respects the privacy needs and concerns of our customers. That is why we handle any personal information, such as your name, address, email address, or phone number (“Personal Information”) that you provide to us with utmost care. To earn your trust, we respect your privacy in handling Personal Information relating to you and your transactions with us. This Privacy Statement describes the Personal Information we gather about you, what we do with it, the safeguards we have in place to protect it, and how you can control our use of it. By using the Sites, the user agrees, without limitation or qualification, to be bound by this Privacy Statement. When you provide Personal Information at our Store, our Call Centers, and our Web Sites, you are consenting to the manner in which Mother Herbs office will collect, use, disclose and otherwise manage your Personal Information, as set out below.
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Third-Party Payment Processing
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When you make purchases on our Sites, we process your payments through a third-party application, including Helcim and/or Elavon. The third party application may collect certain financial information from you to process a payment on our behalf, including your name, email address, address and other billing information.
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Site Registration
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Registration is an optional service provided by our Sites. You do not have to register to browse on our Sites. You may checkout as a guest if you wish to do so. When you register, you are asked for information such as your name, address, phone number, e-mail address, a password that you select, and your interests, if you choose to register them. Your registration information may be used to help make your online shopping quicker and easier, by pre-filling certain parts of your shopping information. When you register you will have the opportunity to sign up for future marketing information from Mother Herbs LLC
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Disclosure of Personal Information
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We will not disclose your Personal Information to anyone except for our affiliated businesses or services providers. We may engage third-party service providers to work with us to administer and provide services regarding our Sites. These third-party services providers have access to your Personal Information only for the purpose of performing services on our behalf. The services providers to whom we entrust Personal Information are: IT providers and related services, payment processing, marketing agencies, and email marketing providers. If you do not want Mother Herbs' to use your information for marketing purposes you can opt-out by contacting us at customersupport@motherherbstt.com.
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INTERNATIONAL SHIPPING POLICY
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Generally, buyers pay additional costs such as duties, taxes, and customs clearance fees. Import duties, taxes, and charges are not included in the price or shipping costs. These charges are the buyer’s responsibility. Please understand that this is a standard practice among e-commerce stores and other retailers.
We recommend checking with your country’s customs office to determine what these additional costs are. Additionally, contact your customs office to learn about specific restrictions, licensing, or special provisions on the import of your goods.
We create the shipping label and fill out the commercial invoice and other customs forms appropriately to expedite customs clearance. In these documents, we include a full description of the goods (i.e., what it is, what it’s used for, the ingredients, and the country of origin) and the value of the goods. If, however, you are asked this information please make sure to include all details possible to reduce the risk of customs delays or holds impacting delivery.
We understand that some countries heavily restrict the shipment of dietary supplements and some others place restrictions and require additional permits from the importer. Each country has a different custom agency with specific laws and requirements that unfortunately are out of our control. We would love to be able to ship Mother Herbs' products and spread his knowledge without restriction to each and every corner of the world, however, international laws do not evolve as fast as commerce does and this significantly impacts our reach.
Please be advised that we are not responsible for packages being held by customs or local authorities.
We have listed below a few resources of some of the world’s major carriers where you will be able to find detailed information of your country’s specific requirements and restrictions.
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